Privacy Policy

Effective Date: December 1, 2025

This Privacy Policy explains how StartWith (“StartWith,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data when you access or use our software-as-a-service product and related websites, applications, and services (collectively, the “Services”). If you do not agree with this Policy, please do not use the Services.

Information We Collect

We collect personal data in the following ways:

Information you provide to us: Name, email address, account credentials, profile information, billing details, and any content you submit through the Services (such as messages, files, or configuration data you choose to store).
Customer support and communications: Information you provide when contacting us, including support tickets, emails, recordings or transcripts where permitted by law, and feedback.
Payment information: If you purchase a subscription, payment processing is handled by our payment processors. We typically receive limited billing-related information (such as billing contact details, subscription status, and transaction identifiers) but not full payment card details unless expressly stated at checkout.
Usage and device data: Log data and analytics such as IP address, approximate location derived from IP, device type, browser type, operating system, timestamps, pages/screens viewed, actions taken, and referring URLs.
Cookies and similar technologies: Data collected through cookies, SDKs, pixels, and local storage as described below.

How We Use Your Information

We use personal data to:

Provide and operate the Services, including account creation, authentication, feature functionality, and processing transactions.
Improve and maintain the Services, including troubleshooting, performance monitoring, analytics, and product development.
Communicate with you about service-related matters, security notices, updates, and support responses.
Send marketing communications where permitted by law and in accordance with your preferences. You can opt out at any time using unsubscribe links or your account settings where available.
Protect StartWith and users by detecting, preventing, and responding to fraud, abuse, security incidents, and illegal activity.
Comply with legal obligations and enforce our terms, policies, and agreements.

Legal Bases (EEA/UK)

Where GDPR applies, we process personal data under one or more of these legal bases: performance of a contract (to provide the Services), legitimate interests (to secure and improve the Services, prevent fraud, and communicate with you), consent (for certain cookies and marketing where required), and legal obligations (for compliance and recordkeeping).

Data Storage and Security

Retention: We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and purpose of processing.
Security: We use administrative, technical, and organizational measures designed to protect personal data, such as access controls, encryption in transit where supported, and monitoring for suspicious activity. No system is completely secure, and we cannot guarantee absolute security.
International transfers: Your data may be processed in countries other than your country of residence. Where required, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms.

Cookies and Tracking

We use cookies and similar technologies to:

Enable core functionality (such as authentication and session management).
Remember preferences and improve user experience.
Analyze usage to understand how the Services are used and to improve performance.
Support marketing where permitted and configured.

Where required by law, we will request your consent for non-essential cookies. You can control cookies through your browser settings and, where available, our cookie controls. Disabling certain cookies may impact Service functionality.

Third-Party Services

We may use third-party service providers to support the Services, such as hosting, analytics, customer support tools, email delivery, and payment processing. These providers process personal data on our behalf as processors or service providers and are contractually required to protect it and use it only for authorized purposes.

We may also share personal data:

With affiliates to operate and improve the Services.
For legal and safety reasons to comply with law, respond to lawful requests, or protect rights, safety, and security.
In business transfers such as a merger, acquisition, financing, or sale of assets, subject to appropriate protections.

We do not sell personal data in the traditional sense. If applicable law defines “sale” or “sharing” broadly, you may contact us to exercise any available opt-out rights.

Your Rights

Depending on your location and applicable law (including GDPR), you may have the right to:

Access your personal data and receive a copy.
Rectify inaccurate or incomplete personal data.
Delete personal data, subject to exceptions.
Restrict or object to certain processing.
Data portability (receive certain data in a structured, commonly used format).
Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
Lodge a complaint with your local data protection authority.

You can exercise rights by contacting us using the details below. We may need to verify your identity before fulfilling requests. If you use StartWith through an organization, certain requests may need to be made through your administrator.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Policy in the Services and update the effective date above. If changes are material, we will take additional steps as required by law, such as providing notice through the Services or by email.

Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, you can contact StartWith at:

Email: privacy@startwith.xyz
Subject line: Privacy Request (StartWith)